Shipping Policy

Thank you for shopping with CozyVela. Below you will find our full shipping guidelines.

Order Processing Time

All orders are processed within 1-3 business days.
Orders are not shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly extended. We will notify you via email if there are any significant delays.

Shipping Within Canada

  • Delivery Time: 3 – 7 business days

  • Shipping Cost: Free on all orders over $99

  • Orders below $99 may include a standard shipping fee calculated at checkout

Tracking information will be provided once the order has been shipped.

Worldwide Shipping

  • Delivery Time: 10 – 15 business days

  • Shipping Cost: Standard flat rate fee (displayed at checkout)

Delivery times may vary based on your country’s customs and postal services.

Customs, Duties & Taxes

International shipments may be subject to customs checks and import taxes.
These charges are the responsibility of the customer and vary by location.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking link so you can monitor the delivery progress.

Delayed or Lost Shipments

If your package is delayed or appears lost, please contact our support team:

Email: youssouf.ybs976@icloud.com

We will work with the courier to resolve the issue as quickly as possible.

Wrong Shipping Address

Customers are responsible for ensuring that the shipping information provided at checkout is accurate.
If the order has already shipped, we may not be able to change the address.

For any shipping-related inquiries, please reach out to us via our Contact Page or the support email listed above.