FAQ

What is the status of my order?

After placing your order, you will receive a confirmation email with your order details.
Once your order is shipped, we will send you another email containing a tracking link so you can monitor the delivery progress.
You can also track your order anytime by logging into your CozyVela account and visiting the “Order History” section.

Can I change my order?

Order modifications are possible only if the order has not been processed for shipping yet.
To request changes, please contact our support team through the Contact Us form or Live Chat.

Do you accept returns?

Yes, returns are accepted if the following conditions are met:

  • The item was purchased through our official website.

  • The item has not been used or damaged.

  • All original tags, labels, and packaging are intact.

  • The return request is submitted within 7 days of delivery.

To request a return or exchange, please contact our support team via the Contact Us page or Live Chat.
Our team will assist you promptly.

How do I cancel my order?

Orders can be cancelled within 24 hours after placing the order.
Once the order has entered the processing or shipping stage, cancellation is no longer guaranteed.

If a wrong item was ordered by mistake, please contact us immediately to review eligibility for cancellation.

How do I track my order?

Once your order has shipped, you will receive an email and SMS notification with a tracking number and a link to follow its status.

Can I change my delivery address?

If your order has not been shipped yet, we can update the delivery address.
For any address changes, please contact us via the Contact Us form.

Is it safe to use my credit/debit card on this website?

Yes. We use secure, PCI-compliant third-party payment processors who ensure:

  • Encrypted transmission of cardholder data

  • Secure and confidential data storage

  • Industry-standard fraud protection measures

Your online safety is very important to us.

Need more assistance?

Support Email: youssouf.ybs976@icloud.com
Customer Service: Available through our website Contact Page and Live Chat