Privacy Policy

This Privacy Policy outlines how CozyVela.com (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase on our website (the “Site”).

1. Information We Collect

We collect information to process your orders, improve our services, and enhance your shopping experience.

a) Device Information

  • Examples: IP address, browser type, time zone, cookies, pages viewed, search terms, and interaction data

  • Purpose:

    • To ensure the Site loads correctly

    • To perform analytics and improve Site performance

  • Collection Method: Automatically via cookies, log files, web beacons, and similar technologies

  • Shared With: Our platform provider, Shopify

b) Order Information

  • Examples: Full name, billing address, shipping address, payment information (e.g., card details), email address, phone number

  • Purpose:

    • To fulfill purchases and process payments

    • To arrange delivery and provide order confirmation

    • To communicate with you about your order

    • To screen orders for fraud or potential risk

    • To provide product updates or promotional offers when permitted

  • Collection Method: Provided directly by you during checkout or customer support

  • Shared With: Shopify and relevant payment/shipping partners

c) Customer Support Information

  • Examples: Contact details, messages, attachments

  • Purpose: To assist with inquiries and provide support

  • Collection Method: Directly from you when contacting support

2. How We Use Personal Information

We use your information to:

  • Provide and manage our products and services

  • Process and secure payments

  • Ship and fulfill orders

  • Communicate order updates and support

  • Improve website performance and user experience

  • Send updates or marketing communications (if consented)

3. Cookies

Cookies are small files stored on your device to enhance browsing.
We use essential, functional, performance, and analytics cookies to:

  • Remember login and region preferences

  • Provide a smoother shopping experience

  • Understand website traffic and usage

You can disable cookies via your browser settings, although some Site features may not function properly if disabled.

4. Sharing Personal Information

We may share your information with trusted third parties strictly for business operations, including:

  • Shopify (e-commerce platform and payment processing)

  • Shipping carriers

  • Fraud prevention and analytics tools

We do not sell personal information to third parties.

5. Data Retention

We retain order information for our records unless and until you request us to delete it, subject to legal obligations.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data where applicable

  • Withdraw marketing consent at any time

You can submit any such request using our contact information below.

7. Security

We follow industry-standard security practices to protect your personal information from unauthorized access, alteration, or misuse.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.
We encourage you to review this page whenever using the Site.

9. Contact Us

If you have questions or require further information about our privacy practices, you can contact us at:

Email: youssouf.ybs976@icloud.com
Website: CozyVela.com (Contact Page)