Returns & Refund Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we are here to help.

Eligibility for Returns

We offer a 7-day return policy. You must submit a return request within 7 days of receiving your order.

To be eligible for a return:

  • Item must be unused and in the same condition as delivered

  • All original tags and packaging must be intact

  • Proof of purchase (order confirmation) must be provided

Items returned without prior approval will not be accepted.

How to Request a Return

To initiate a return, please contact us at:

Email: youssouf.ybs976@icloud.com

Once your request is approved, we will provide detailed return instructions and the correct return address.

Please do not ship items back before receiving confirmation from us.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately with photo evidence so we can evaluate the issue and resolve it promptly.

Exchanges

If you would like to exchange an item, the fastest process is:

  1. Submit a return request for the item you received

  2. Once approved, place a new order for the desired item

Refunds

Once the returned item is received and inspected, we will notify you of approval or rejection.

If the return is approved:

  • Refund will be issued to your original payment method

  • Processing times may vary depending on your bank or card provider

Shipping fees (if applicable) are generally non-refundable unless the return is due to our error.

Non-Returnable Items (If Applicable)

For hygiene and safety reasons, certain products may not be eligible for return (for example: intimate wear, opened beauty items, or customized products). Any such exclusions will be clearly mentioned on the product page.

Customer Support

For any questions about returns or refunds, please contact:

youssouf.ybs976@icloud.com

Support is available through our website Contact Page as well.